Terms of service

Orders

We only work with clients under the age of 18 with the consent of their parents or legal guardians.

We can make changes to an already approved project plan, however some global changes, such as a complete fur color change, will cost 50% to 120% of the project cost and the production time will be extended indefinitely.

Before you start, prepare a reference, concept art and a detailed description of your character. You can get in touch with our artists.

Customer Service

We will be happy to answer any questions you may have about our costumes.

Please note that we have the right not to give advice on making a costume that is outside of our general workflow.

We also have tutorials where you can read all the important information about fursuits ^^

We provide any free help with character creation and conception, up to and including drawing a personalized reference.

Work in Progress

All of our fursuits are handmade.

Fursuit makers work in a variety of styles, information can be found here.

Photos of our work can be seen in the gallery.

Remember that it is very difficult to find rare fur colors. We will advise you on this issue and find the most optimal solution, so you don’t have to worry about it.

While we are working on your costume we cannot tell you about our manufacturing methods, but you can be sure that we will inform you about every stage of the work upon request.

Please note that there may be minor inaccuracies in the fursuit as they are entirely handmade.

Deadlines

We try to make costumes no later than eight months after it is your turn, but unforeseen circumstances may arise. (We will let you know immediately).

However, if you have ordered an elaborate mega-child costume, the wait time may increase (such as a fully scaled dragon with a unique pattern on each scale and detail).

Please remember that we do all of our work by hand, so wait times may take longer. If you need the costume urgently and quickly, we may ask for an additional charge. This is discussed on an individual basis.

Payment

We take payment only in USD, EUR (Paypal automatically converts all currencies).

We take payment only on PayPal or transfer to bank card (international).

Payment must be in full (for example, if your costume costs 900$, we should receive 900$). All third party transaction fees are paid by the customer.

Please note that you do not have to pay us the full cost of the suit right away.

We have a convenient installment plan, so you can split the payment.

Usually we ask for 30-50% before starting the work, the rest you can pay in the process of work or at the end of it.

The cost of the costume is calculated individually, depending on your wishes. You can find out the basic prices for the costume here.

Please note that we do not start work on a costume without prepayment.

Return Policy

We do not refund the down payment (30%) or money spent on materials after you have made payment. We ask that you read all of our product descriptions carefully and ask us any questions you may have about production. There may be very slight differences in the colors of the final product due to color distortion of some monitors. Fursuits are completely handmade, so slight deviations from general standards are possible.

You may cancel your order at some stages of the work. In this case, your work will be completed and sold at auction. We will then refund the money you have paid, excluding the down payment (30%) and the cost of materials.

We only refund the money once the costume has been sold.

Be careful, cancelation is not available at every stage of the job.

We do not refund money after the job is fully completed.

Refunds are also not available after the costume has been shipped.

Measurements

Мы не несем ответственности за неправильные измерения. Пожалуйста, будьте осторожны с ними. Мы сделали руководство, в котором вы можете узнать, как правильно снимать мерки.

Если для вашего заказа требуется DTD, но вы не можете его сделать, то мы можем сделать его сами за дополнительную плату. Нам понадобятся ваши общие и некоторые дополнительные измерения. Мы свяжемся с вами для уточнения^ – ^

Delivery

All postage costs are paid by the customer/buyer before shipping.

We send finished works by EMS Russian Post/Russian Post, but we can send you orders by other postal services (FedEx, DHL, Pony Express, etc).

We will send you a tracking number.

We are ready for any cooperation with you when sending the costume and during the delivery process.

Delivery time and cost are calculated individually on the carrier’s official website.

Be ready to receive your order.

We pack our fursuit very carefully.

Attendance

You may use the costume as you wish: perform in it, dance, slide down a snow slide, but the studios are not responsible for the use of the costume.

Any actions resulting in costume breakage are entirely your responsibility!

Repairs

Repair of the costume is discussed individually. If the breakage is minor, it is free of charge.

All postage costs in case of repair are paid by the buyer/customer.